Email Settings

The steps required to setup your email depend on what you're using, and how you'd like your account to work. Find some hints and tips below along with settings for common devices.

POP or IMAP - What's the difference?

POP and IMAP are names for the two methods you can use to collect your email from our servers. There are important differences between them, so it's a good idea to consider which option best suits your needs:

  • POP3: POP is a great choice if you only want to access your email from one device (computer, mobile etc) and don't need to access your email through webmail or from multiple computers, or your computer and your phone (and so-on). POP is a more efficient way to collect your email, generally results in lower data use, and can work better in situations where your internet access can be a little unreliable. Once you have retrieved an email from our server, you will have the only copy of it - it is removed from our server as you collect it.
  • IMAP: IMAP is newer than POP and solves the issue of accessing your email from multiple places. If you need to access your email from more than one computer, your computer and your phone, or you just want to use webmail from time to time when you're away from your PC - then IMAP is the most suitable option. When you use IMAP - all of your email is stored on our servers and stays there. Your phone(s) and computer(s) will download copies to speed things up, but the email always stays with us. It is important that you watch how much email you have stored in your account, as if you start to have too much (generally in the thousands) - we may need to ask that you clean up your email to keep your usage fair. You can use your computer to shift email out of your account and into a local folder - this will remove the email from our server and store it on your computer instead (just keep in mind that the only copy of any email shifted like this will only exist on your computer!)

How to access your email

Most mail clients will ask you for your email address and password and use this information to auto-configure your account.

If this option isn't available on your email client, or you have trouble getting things working - please get in touch with your local support person so they can help you get setup.

General Settings

If you are using other software, or if you don't need a guide - our general email settings are below:

Incoming Server:
Port: 143 (no SSL) or 993 (with SSL)

Incoming Server:
Port: 110 (no SSL) or 995 (with SSL)

Outgoing Server:
Port: 25 or 587 (no SSL) or 465 (with SSL)
SMTP authentication is required; disable SPA for Outlook

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