Frequently Asked Questions about Website Hosting

Listed below are some questions we've been asked. Click on the question to reveal the answer.

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What is your uptime record?

Since we began our uptime record has consistently exceeded 99.98% for all offerings including shared hosting. If you require a guaranteed commitment of uptime at a certain level please contact us to discuss a Virtual Private Server (YPS) or a Dedicated Server solution with a Service Level Agreement (SLA) in place to meet your requirements.

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Do you offer MySQL or MSSQL?

MySQL and MSSQL are available on all plans.

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Can I point multiple domain names to my website?

Yes, please contact us to discuss your requirements.

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Can I redirect my domain name to a different website?

Yes, please contact us to discuss your requirements.

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Can I host or relay live radio or TV?

We have the infrastructure to handle this; however there are normally significant traffic costs depending on your requirements. Please contact us to find out more information on this service.

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Am I able to view my website before it goes live to the public?

We are able to provide a temporary private address keyed to your domain name that you can use for testing/viewing purposes before committing to a go-live sate. Please contact us to discuss your requirements.

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Do you provide FTP access?

Yes, please contact us to arrange this service.

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Do you offer dial-up or broadband internet access?

We are not an Internet Service Provider (ISP) and are unable to offer dial-up or broadband internet services. You must have an internet connection with an ISP if you wish to retrieve your email or view your website.

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What is Shared Hosting?

Shared hosting is the least expensive form of website hosting and is suitable for clients with a non-critical small to medium sized website. Shared web servers have many different websits hosted on them with the server's resources being divided and shared between each client. Each client is allocated a certian amount of resource in order to run and maintain their website.

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Do you offer full trust hosting?

We have full trust servers available. Please note in order to minimise the risks in offering this service and to protect other users, there are strict eligibility criteria you will need to meet in order to be considered. Please contact us to discuss your requirements.

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Do you sell SSL Certificates?

I have unusual hosting requirements, can you accommodate me?

Please contact us to discuss your requirements. We offer many customisable solutions which can be tailored to your specific needs.

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